Mystery Shopping Example

Here is a mystery shopping sample report i did for a restaurant in texas in 2009.

Mystery shopping example. Mystery shopping criteria must reflect the retailer s purpose for the study. Why mystery shopping is important example for a mystery shop application mystery shopping is important because it allows companies to see how their employees are reacting in certain situations whether it be with customer service how they deal with returns or perhaps how they deal with a difficult or persistent customer. Mystery shopping is also sometimes referred to as shadow shopping or secret shopping. Mystery shopping sample report.

Mystery shopping can be beneficial for any business where it is useful to obtain knowledge about the customers experience of the organization. It was asked to give 4 points for each yes question and 0 points for each no. Mystery shopper survey questions must be designed to elicit clear precise measurable responses. There were 25 yes and no questions to answer and the description of what happened.

Examples of organizations where mystery shopping frequently occur are at retail stores banks theatres hospitals hotels and restaurants. For example the visit might be to an electrical store where the scenario involves browsing digital cameras how long did it take for a sales adviser to approach. Characteristics of a mystery shopper. Usually the client provides a time that mystery shoppers must allow before taking the initiative and asking for assistance.